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In 2021, 10 years after it burst on the scene, the MOOC ecosystem has reached 220M learners and 19.4K courses.
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Learn Customer Service with paid and free online courses and MOOCs from Karlstad University and other top universities around the world. Read reviews to decide if a class is right for you.
In this course, you will learn important language to describe how you shop, review what you’ve bought, and assist customers. Learning activities in this course will take place on Voxy, an engaging language learning platform that automatically adapts to y…
There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree. And one of the hottest areas with high demand is in IT customer service and support. It's a perfect entry point to start y…
Ultimately, the customer is the sole judge of the quality of an organizations’ offer and is the actor that, in one way or another, pays for it. Due to this, the customer experience is important and a point of departure for marketing and organizational de…
De-code the practice of a customer-centric approach to achieve service excellence, sustainable customer delight and positive advocacy.
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University System of Maryland
Learn how to become a better leader by understanding modern product management from one of the best MOOC creators, John Johnson. He has educated over 50k learners worldwide.
Take your business to the next level by building a Customer Service Culture based on Emotional Intelligence.
Master Customer Service using this practical customer care course
Learn the English phrases, sentences, and tips you'll need to handle customer service situations over the phone.
Creating a Customer Service advantage in Your department or business through communication and Customer Management
Get the skills and knowledge you need to excel at customer service in a customer contact center.
Learn to leverage the cloud-based help desk solution from Salesforce, Service Cloud, for customer service. Find out how to automate cases and assignments and build a knowledge base.
Streamline your customer service with Microsoft Dynamics. Explore the service hub and learn how to create and manage cases, escalate issues, report resolutions, and more.
Discover how to manage young employees. Learn management and coaching techniques to bring out the best in a younger team.
Excel at customer relationship management | Improve your soft skills | Create positive experiences to wow your customers
An introduction to customer service and its importance in any business.
In this 1-hour long project-based course, you will learn how to identify the concept of business digital transformation, as well as the different types of business digitization, how to determine the role of customer support in your company and identify…
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